Effective Date: 08/01/2025

Your privacy is important to us. This Privacy Policy explains how PingPangPal (“we”, “our”, or “us”) collects, uses, and shares your personal information when you use our iOS app.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

• Name, email address, phone number

• User profile and preferences

• Booking details (e.g., date/time of sessions)

• Payment-related data (via third-party processor, e.g., Stripe)

b. Automatically Collected Data

• Device information (model, OS version, device ID)

• IP address

• Usage statistics and logs (e.g., session durations, button taps)

c. Location Information

• With your permission, we may access your location to suggest nearby sessions or coaches.

2. How We Use Your Information

We use your data to:

• Enable session bookings and communication with coaches

• Process payments securely

• Provide customer support

• Improve our app’s performance and user experience

• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We may share information with:

• Coaches and partners involved in your bookings

• Payment processors (e.g., Stripe)

• Analytics services (e.g., Firebase, Mixpanel)

• Law enforcement or regulators, when required by law

4. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

5. Data Retention

We retain your data only as long as necessary for the purposes stated in this policy, or as required by law.

6. Your Rights

Depending on your location, you may have the right to:

• Access or correct your personal data

• Delete your account and associated data

• Object to data processing or withdraw consent

• File a complaint with a regulatory authority

7. Security

We use industry-standard encryption and safeguards to protect your personal data, but no method is 100% secure.

8. Children’s Privacy

Our app is not intended for users under the age of 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of material changes via app updates or in-app notifications.

10. Contact Us

For questions or concerns, contact us at:

Email: info@pingpangpal.com